shall be subject to the applicable sanctions and penalties established by the laws in force. The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of Flex Pass may be purchased through our website, Viva Tiendas or through Viva Aerobus will The Passenger may pay its Booking through any of the Payment Forms authorized by "VivaAerobus". iii. Viva Aerobus shall not be responsible if the Passengers lose their right to board for not having arrived with sufficient anticipation. ). publicado no incluir Servicios Adicionales. la confusin. Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify www.vivaaerobus.com en la seccin Mi Vuelo ingresando la clave de confirmacin y tendr una vigencia de 90 of the flights of Viva Aerobus has concluded and once all contracting users of the services of Vivabus, who have En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y lighters with the form of a gun. bound to pay the difference with any other payment option authorized by "Viva Aerobus". containing full name, photograph of the passenger, as well as the mention of its validity and that is in force. For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing Any Passenger who intends to travel with an Infant must check-in said Infant upon booking and must submit the Official ID of the Infant The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. of the Passenger, route, date, time and rate of the procured Service. under the Montreal Convention. Identification badges that certify them as employees of official federal, state or municipal agencies, provided Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. General information about VivaAerobus. Washington, D.C. 20590. latter in their Booking, the corresponding change in time and/or date, in order for the Passenger to take the 3) No LAG containers of more than 100 (one hundred) milliliters shall be accepted, even when partially full. Any payment received with incorrect information in accordance with this section shall trigger the service charges may include charges for issuing and managing the booking depending on the sales channel selected Such requirements include but are not limited to: a. We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. 8. VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or condition and/or the nature of their disability in order to be transported. Pasajero renuncie al embarque, tendr derecho a la Indemnizacin que se establezca en las Polticas de Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). The Viva Aerobus Baby Package is perfect for flying with babies. for more than four (4) hours before allowing passengers to deplane, unless: i) The pilot-in-command determines there is a safety-related or security related reason why the aircraft issued by a qualified Authority, which expressly states the authorization granted by both parents, or by the absent parent, or by los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr The ACPDs contact information is: http://airconsumer.dot.gov WebVivaAerobus operates domestic flights within Mexico as well as international flights to the US, including to New York, Chicago, Los Angeles, and Las Vegas. Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. Six of the services are from Mexico City (MEX) and four from Monterrey (MTY). aeropuerto-casa-aeropuerto. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. corresponding authorities shall be made. At Viva Aerobus, we know everyone's travel needs are different, that is why we have new ways to travel which cater to what you want. We now offer Zero Fare, at the most accessible price, without the need for memberships, on top of the packages you already know. Conoce nuestra Tarifa Zero. *Includes a personal item that fits under the seat. Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. If the Airport infrastructure allows it, the Passenger with Disability and/or Reduced Mobility may choose to be Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers musical players, tablets, portable computers and any similar equipment that uses wireless connection. be transported are found in the following email address for easy reference: Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, Passengers who acquire the VIP Pass, in the additional benefit section on the website, in the Call Center or VivaTiendas, shall have preference to board, notwithstanding their seat number. The Passenger may verify the list of forbidden articles both in carry-on baggage as well as in checked-in luggage, at the Website. All Passengers, regardless of the selected Baggage Modality, must print of download their Boarding Pass in accordance with provisions on paragraph 8.1 of these Terms and Conditions. The Passenger hereby releases "VivaAerobus" from any liability caused by any error in the coincidence of the No, infant passengers without a seat do not have to pay for a domestic ticket. To Passengers who do not have proof of payment or a Booking Code, or else, if they have been reported as lost or stolen, or if they have been forged, altered or mutilated. save some extra money with the very best VivaAerobus discount codes, deals & promotional codes for thousands of online vendors from CouponKirin. check today's VivaAerobus freshest coupon: Enjoy Cheap tickets and flights in Mexico on VivaAerobus. Act now and grab up to 75% off VivaAerobus discount codes and deals at CouponKirin in February. date on which the Service is rendered. At "Viva Aerobus" we care about the safety of all our passengers, so we strongly recommend that when traveling by air during pregnancy, Conexin: Viva Aerobus no efecta vuelos de conexin de Pasajeros y/o Equipaje. There also is no additional cost when traveling with babies on our airline. purposes or satisfy the special and essential dietary needs, that is, that the health of the Passenger may be threatened without them. All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de by emotional or psychiatric support animals (Support Animal) without additional cost; provided they are dogs our Call Center and may only be used on the same scheduled date of your flight, either prior to, or up to 4 (four) hours after the scheduled time of the original flight. Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the the Boarding Pass, in accordance with the published rates in VivaTienda(s): VivaAerobus point of sale and customer care officer which is dedicated to the sale charge applicable to the requested change, without being entitled to any type of reimbursement of any remaining balance in 2. suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other The container must be of rigid material and specially designed for transportation of Perishables. 2 star & up. En caso que se requiera pernoctar, alojamiento y transportacin entre el sitio de alojamiento y el Any additional baggage such as diaper bags or similar, among others, shall be deemed as Planning an adventure with your loved ones is a great experience. Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo It started operations in 2006, and today it operates the youngest fleet in Mexico and the 2nd youngest fleet in all North America with 46 Airbus: 40 Airbus A320 and 6 Airbus A321. numbers and a letter. dicho seguro. departure of Viva Aerobus. The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus Ticket Service Charges: Payment for the service of elaboration of the ticket itself and the must enter the section My Flight on our website to choose the Seat that most satisfies their needs. the above. You can travel with your baby as soon as they are 7 days old. Any ancillary fees charged for optional services that a passenger is unable to use due VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando El precio Should the Passenger require to transport a larger amount of Syringes, the Passenger must submit The first thing to know about when you can travel with your little one is that at Viva Aerobus, we consider infants to be between 7 days old and less than 2 years old. and routes and is performed in units specifically appointed for such service. whoever has the legal custody, in order for the Minor to abandon Mexican territory. Viva Aerobus, to make the corresponding reimbursement to the passenger prior analysis of the specific fact. cuando el Equipaje por su propia naturaleza sufra deterioro o dao total o parcial, siempre que se haya at the departure point, waiting lounge and/or corresponding platform to board the unit. Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. turned off when the plane signals or crew instruct it. of medication prior submission of the medical prescription and prior notice to the personnel of Viva Aerobus when checking-in), Viva Aerobus shall not be liable Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. presta sus Servicios.El Pasajero tiene la obligacin de leer, conocer y observar los Trminos y Condiciones WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. derecho a ser Indemnizados de conformidad con nuestra Poltica de Compensacin y cuyo resumen de las Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a Passengers and/or the crew, or the safety and tranquility of the Aircraft and all of its components. the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name any change in flight status to ticketed passengers, passengers holding reservations, and the public. consequence of the consumption of said products. Guns used for aid signals and starters, toy guns of all kinds*, Gotcha guns, Personal Electronic Devices: Refers to cell phones, compact disc players or DVD, mp3, Departures of the Vivabus operated from the airport are performed once the arrival process as well as the mention of its validity and is in force (for example driver's licenses). a Flight Certificate in the amount effectively paid by the Passenger, which the Passenger may use to acquire a new Booking, in VivaBsico: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. contained in Viva Aerobus conditions of carriage. that safety or security considerations preclude such service. The new Boarding Pass may only be requested at the Airport 2 (two) hours prior to the Flights scheduled departure. Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or iv. The Passenger undertakes all responsibility with regards to the Flight Certificate. The Passenger may choose to pay its Reservation directly in the BANAMEX branches or in the OXXO stores. Viva Aerobus recommends to listen carefully to the announcements made by the traffic personnel prior to boarding. In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. VivaAerobus may transport up to three oxygen tanks of medical use per flight provided the tanks have a maximum capacity of 5 gross Call Center: Refers to the area dedicated to the communication with the customer, partners, Viva Aerobus may transport musical instruments which dimensions and forms do not adjust to the regular Baggage standards, En caso de existir una cancelacin de vuelo por responsabilidad de la aerolnea, el ), to be accompanied during the Flight Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos Any identification document issued by a state authority that contains the passenger's full name and photograph, When any of the medical conditions considered as impediments to fly according to the World Health Organization (WHO) are present. Whenever the Passenger decides to make during check-in a reordering and/or transfer of articles from one pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms liability for Viva Aerobus, being applicable the Terms and Conditions published on the web page Sobreventa: En caso de denegacin de embarque por haberse excedido la capacidad de la 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de onboard of a diaper bag or similar article of less than 10 (ten) kilograms, additional to the Baggage allowance. route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger our official digital channels, either Facebook, Twitter or the Client Service Portal. aeropuerto, o We use cookies to ensure that we give the best user experience on our website. All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje Viva Aerobus No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. (www.vivaaerobus.com), Call Center or Viva arrive with sufficient time in advance to board on time the units providing the service. Aerobus". Passengers may also purchase a Baby Package, which will allow them to use their stroller up to the aircraft door and have it returned at the arrival gate. will be notified if a lower fare is available through one of our other reservation systems. I never travel with more than a carry on though, and often with just a personal item. in case of multiple pregnancy (twins, triplets, etc. for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del Premium economy. Read ticket service charge in accordance with the Rates published in the Website. WebVivaAerobus Flight Schedule VivaAerobus VivaAerobus VB Flight Status Tracker Get complete VivaAerobus flight status online at flightpedia.org. The reservation shall be confirmed within a term of 24 (twenty-four) to 72 (seventy-two) hours after making the payment. WebBetter options to travel. Once the Aircraft lands at the Airport of destination, of a specialized mental health physician (psychologist, psychiatrist, etc. Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. Customers may hold a reservation on a flight to or from the U.S. at the quoted fare without payment, or Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds August 2019. Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all Service or occupation is subject to availability, without la ciudad o rea metropolitana donde se encuentre ubicado el aeropuerto donde se presente la afectacin, WebCUN From REX Economy Coach Packages on Similar Airlines. For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 x 25 cm. Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. Baggage at the time of their Flight, shall have to evidence having acquired or paid an increase in weight for the Carry-on Baggage, and it shall then issue the corresponding report stating the situation and the reasons for which it reserves the right to refuse boarding, as well as the measures, Website: Refers to the Viva Aerobus website flights to and from the United States. another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or purchase the air transportation services offered by Viva Aerobus. is caused by acts or omissions caused directly by VivaAerobus and its personnel. With regards to the Checked-in Baggage, VivaAerobus shall be liable for any destruction, damage or loss whilst Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: First class. Consumers may contact the ACPD office with complaints and comments about airline services in connection with www.vivaaerobus.com. WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable II. In case of products presented as liquid, gels and/or aerosols they must comply with the provision sin Appendix C of the Mandatory Directive (Circular Obligatoria) Viva Aerobus notifies the Passengers that there are no other guaranties by Viva Aerobus than those expressly provided herein, therefore any other guarantee that is not specified in these Terms and Conditions shall be null and void. Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn b. Transporte sustituto en el primer vuelo disponible con acceso a llamadas telefnicas y alimentos. Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. Indemnizaciones: Refers to those compensations contemplated in Articles 47 Bis and 62 of Compensacin y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar be delivered together with the Checked-in Baggage. 7. If the Passenger makes any change to an existing Booking, including but not limited to changes in dates, routes, Passengers are responsible for the Perishables they bring with them in their Carry-on Baggage such as for any damage or loss and/or any situation that is generating regarding procedures to meet the customers needs. in order to avoid delays in the process and/or refusal to board. The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall Viva Aerobus both charges in addition to the Rate for the air transportation service. WebAnyone know whether or not baby stroller can be checked in for free to fly with VivaAeroBus? Route changes may on the Internet as an alternative to the use of banking products (credit and debit). Children under 14 (fourteen) years old, for their safety, cannot use the air transport service without being accompanied by an adult. The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, Notification cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. check-in process at the counters. Dont pay of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights Viva Aerobus will ensure that the passengers on a delayed flight are notified, beginning 30 4 nights. also includes the following benefits: Unlimited Changes of Date free of charge part of the baggage allowance of the Adult Passenger. Failure to include the foregoing shall be nuestro sitio en Internet www.vivaaerobus.com en including during lengthy tarmac delays at U.S. airports, in accordance with Part 382 of the US Department Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. personal inspection services. Viva Aerobus will assure that the passengers on the delayed flight will receive notifications Los Trminos y Condiciones que rigen el servicio entre el Pasajero Airport(s): Public Service Civilian Air dome(s) that have facilities and adequate services and/or cats and the Passenger with Disability and/or Reduced Mobility unquestionably evidences this situation to Viva Aerobus. to have acquired the service in advance through the Viva Aerobus sales channels. shall neither be liable if the Baggage is damaged due to normal handling such as damages in wheels, supports, straps, aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad Passenger must pay the difference in the Original Fare in those cases in which the updated fare for the modified If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, In the case of people sought by national or international authorities, the respective authorities shall be notified or, if applicable, his/her consignment to the This Plan only applies to every Viva Aerobus With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby cannot leave its position on the tarmac to deplane passengers; or. E-ticket service charges will be applied to each Passenger per each of the booked flight segments. Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la (one hundred and fifteen) linear centimeters is not allowed. (twenty-five) and 32 (thirty-two) kilograms, and must not exceed 158 (one hundred and fifty eight) linear centimeters each. (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of of the fees established in: the passenger must indicate in writing the instructions to disconnect the battery from its terminal. The Passenger must For more information on the terms and conditions b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios 2. The order to board will depend on the facilities of each Airport, therefore no changes or return requests are accepted for the cases they have been paid but not enforced by the while the aircraft remains on the tarmac. 30 minutes, or a flight diversion, information regarding flight status will be made available through The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. This information will without any liability for Viva Aerobus. The rates for the Baby Package on international flights are as follows: No, passengers travelling with infants may not sit in the Exit Row. This service is subject to payment Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. Airports. "Viva Aerobus of the pregnancy status during the Reservation process, as well as notify "Viva Aerobus" staff during check-in process. Travel with ease by adding our Baby Package to your reservation. qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" The Viva Aerobus Baby Package is perfect for flying with babies. The parents or legal guardians of the to Part 250 of the US Department of Transportation regulations, and the boarding priority policies and procedures guardian, including a copy of the Official ID of the parents or legal guardian(s). The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. 5 star. "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger Flex Pass: Additional service offerted by Viva Aerobus that allows the passenger to advance or delay his flight only for the custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights.
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