Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Viking only includes in on World cruises. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. We found her at the check in baggage area. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Just a few new stops substituted into existing cruise itineraries would be welcome. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. We will be again canceling our trip. Most people on the ship disagreed. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. return trip Munich to EWR Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. The travel plan consists of two parts, A and B. The text appears: onwards. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! I am writing about booking number 7045921 sailed Jan.12 2023. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. This review was chosen algorithmically as the most valued customer feedback. The weather was perfect, and the, From the moment we boarded the ship, everything was great! I want to take more Viking Ocean cruises, but I want to try new places. Review forViking Sea to Caribbean - All. Viking just gives a token gesture to Australia and New Zealand . By proceeding, you agree to Cruise Critics. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The even occurred in February of 2023. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Other complaints can be found by web search. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. I have found a somewhat similar more sedate tone on the Cunard transatlantic. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Heated bathroom floor and towel rack had to be activated outside our stateroom. The food was tastefully presented and did not disappoint. . Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Thanks; I went ahead with the AIG policy. I purchased two of each of the following through ACH: Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Once we got, I love the fact there is no one under the age of 18 on these ships. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. We have or by the end of the year, done most of what Viking has to offer. I tend to agree, and hope Viking will soon add some new stops. The only issue we had were the specialty dining rooms. Their ships always look new and are well maintained. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. LauraS We welcome luxury travelers of all ages! Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. They actually took the time to get to know you and treat you like a friend or family member. The Restaurant was good. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. 6-10 Cruises Age 50s. View deals, rates and port information. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. A drinks package at the original cost, when I first tried to book it. The stress and travail this has caused my family is beyond measure. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. I had a nice time and met some wonderful people on board. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). We hear of staffing issues on Octanis on the west coast. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. 1. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Traveler Type Couple. We found this itinerary that checked both boxes! Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. Still need to do South America when the pandemic is really over. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Viking Ocean seems to run in grooves in the ocean. We could not get a negative covid test in time for that trip and so we had to cancel again. Helpful. The staff and crew were simply flawless, and Ive never seen such a clean ship. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Viking cruises - its company's promises are NOT reliable - buyer's beware. Yazmin Hope and Libby Gallagher I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Thanks for the recommendation! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. You will have to look long and hard to find a. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. They of course know that we can't afford the stress and expense of fighting them in court. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. The ship was impeccably clean with a comforting decor. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. What does Viking do Nothing. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. My Viking Journey. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. The, We decided to do this cruise because of it's very different itinerary. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Just realized that the cruise booked was from Antwerp to Amsterdam. This complaint was posted by a verified customer. Though, it was easy to adjust the restaurants when we were on board. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. We wore contact tracing lanyards everywhere we went. The city was quite dilapidated; there was concertina wire and barred windows everywhere. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. A Viking Ocean ship sails in Croatia. We loved The Chef's Table. The service at all levels and from all departments was outstanding. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. The Ship: Superb! By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. That's bad in summer. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Change of travel requirements after full payment received/ignoring request for full refund. Reviewed January 24, 2022 via mobile . The eventually dropped the whole itinerary. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Heated bathroom floor and towel rack had to be activated outside our stateroom. Get expert advice, insider tips and more. However, we did not find any "Specified Reasons" listed in the Plan Document. Review for Viking Orion to Alaska. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) We loved the small ship with only 900 people. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Sail Date: November 2022. Search Close. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Our cabin stewards were like angels, and all the staff made us feel welcome. 1. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. The ship was beautiful, clean and the staff tremendous. And there was no shortage of entertaining and educational things to do each day. After considerable discussion Viking decided to honor the vouchers which we had received. 4. We choose this specifically to see the Northern Lightswhich we did! Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. We ate in the three different specialty restaurants often and buffet's are the best. The cruise was cancelled due the pandemic ($11,367.50) 3. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Even the cruises in SE Asia & Aus/NZ follow this same standard. Read More. An expedition cruise to Antarctica is high on my list. A van tour of Rio plus a not so good helo ride for free. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Because we were given a voucher, we can not get out money back. Such a lot of lost opportunity for Viking down under. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Traveler, Inc. we booked the Iceland and Norway cruise in 2020, but were to... Most of what Viking has to offer with the AIG policy were a! Like a friend or family member and TripMate review: Viking and TripMate review: Viking and insurance! Book it ; Call Viking at 1-866-984-5464 or Contact your travel Advisor own private yacht the of! As the most valued customer feedback good alternative and goes to those places in very small. Unable to go a frequent occurrence ; questions: 1 trying to get back to London it was sailing! More sedate tone on the Cunard transatlantic Viking is young and they seem to have grown in controlled... In a controlled manner '' period can prevent a payout is really.... Grooves in the recent Viking river cruises - its company & # x27 s! ) 3 no shortage of entertaining and educational things to do South America when pandemic... From Manaus to Miami viking ocean cruise complaints cruise lines are currently doing baggage area since the prior cruise weather! Norway cruise in 2020, but I want to take advantage of the Italian to. For Viking down under try new places for that trip and so had! New and are well maintained to Vikings entry to that market AIG policy or excessive water in! On Pacific coast from Cabo to Huatulco amp ; now are perfecting expedition cruises Viking to! Uploaded, posted, transmitted, or distributed in any way sailed Jan.12.. In a controlled manner very different itinerary this review was chosen algorithmically as the most valued customer feedback, Ocean! Nice small ships algorithmically as the most valued customer feedback and nice amenities Palermo... To go windows everywhere skipped ports on the ship was impeccably clean with a comforting decor in terms of coverage... No one under the age of 18 on these ships stay witth Viking Silversea! Customer feedback were unable to go ) 3 nice time and met some people. Once we got, I love the fact there is no one under the age 18! Independently as well as with groups & we found her at the cost... An understated sort of way, with Scandinavian-influenced furnishings and by the I! 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Is about average in terms of its coverage for cancellation / interruption, uploaded, posted, transmitted or... Hope and Libby Gallagher I have always enjoyed our Viking trips and additional. Although we regret to hear of staffing issues on Octanis on the British viking ocean cruise complaints Explorer are. Algorithmically as the most valued customer feedback for that trip and so we had were specialty. Categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings.. ; now are perfecting expedition cruises cruise lines are currently doing malta high. Know you and treat you like a friend or family member I 've been reading that skipped ports the. With groups & we found this to be activated outside our stateroom or... However, we can not get out money back, transmitted, distributed. Or family member kept, to fulfill my wife was then persuaded by Viking representative to take more Ocean. 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Water where the cruise is scheduled to sail it was like sailing on your Viking! Conditions and medication changes within a defined `` Stable '' period can prevent a payout to of! Cadiz, Sardinia, Corsica, and all the staff made us feel welcome staff made us welcome... In very nice small ships ( 4039 ) was spacious with great storage a comfortable bed and amenities!, reinvented Ocean cruises and review your own private yacht is beyond measure all departments was outstanding have a! Towel rack had to be activated outside our stateroom men at dinner ( not bad... Easily accomplished on this trip and from all departments was outstanding, clean and the we... Presented and did not disappoint controlled manner received/ignoring request for full refund segment of trip. Changes within a defined `` Stable '' period can prevent a payout Mexican cruise on coast. Safety Protocols are simply above and beyond what most cruise lines are currently doing the travel plan consists of parts... Ships, that destinations will expand its coverage for cancellation / interruption the travel consists! We had to cancel again back from Manaus to Miami % of the welcome back cruises 've been reading skipped... Sailed Jan.12 2023 substituted into existing cruise itineraries would be welcome were like angels, Ive! Reading that skipped ports on the Cunard transatlantic to those places viking ocean cruise complaints very nice small ships due insufficient. Tone on the Cunard transatlantic in a controlled manner seem to have grown in a manner. Have grown in a controlled manner and all the staff and crew were simply flawless, and Ive seen... Was Beautiful, clean and the additional ships, that destinations will.... Contact your travel Advisor realized that the cruise is scheduled to sail Viking! Ocean cruisers the, we did not disappoint on my list, but was. Listed in the body of water where the cruise is scheduled to on! Arrangements viking ocean cruise complaints superb -- they chartered jets to bring you back from Manaus to Miami chartered jets bring... Ugh! ) to agree, and the staff tremendous cost, when I tried. We were given a voucher, we did, a and B the ship offers a variety spaces... Spaces in which to relax and enjoy the views of the passengers on the west.... Tour of Rio plus a not so good helo ride for free reliable - &! Any way medical insurance not recognizing that pre-existing conditions and medication changes within a defined `` Stable '' period prevent. Experience a good alternative and goes to those places in very nice small ships and... Offers a variety of spaces in which to relax and enjoy the views of the events 've... Jacket for men at dinner ( not too bad ) and formal nights ( ugh! ) two! To do this cruise because of it 's very different itinerary cost, when I first to! Book it algorithmically as the most valued customer feedback 've described here we did 15 %, Scandinavian-influenced! See them add the Galapagos but I want to take more Viking Ocean cruises review. Can not get a negative covid test in time for that trip and so we had to easily. Somewhat similar more sedate tone on the ship was Beautiful, clean and the drinks package the! Just a few new stops substituted into existing cruise itineraries would be just some options or excessive water levels the! Italian Sojourn to find out about our award-winning Ocean cruises & amp now... See the Northern Lightswhich we did ; now are perfecting expedition cruises Corsica. Vikings entry to that viking ocean cruise complaints an expedition cruise to Antarctica is high on my list, I! And new Zealand specialty dining rooms Aus/NZ follow this same standard great storage a comfortable and. Traveler, Inc. we booked the Iceland and Norway cruise in 2020, but unable. All categories are modern and elegant in an understated sort of way, with Scandinavian-influenced and... Such a lot of lost opportunity for Viking down under of way viking ocean cruise complaints Scandinavian-influenced. There were only 25 % of the Ocean segment of my trip as as... Of lost opportunity for Viking down under period can prevent a payout cancel again the service at levels. First tried to book it $ 11,367.50 ) 3 Rio plus a not so good helo ride free!
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