Immediate household persons living together at the same permanent address. Below is an example of a complaint letter. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. The call centre shut the phone to the customer's face.. This is not an insurance policy. When you have a problem with a product or service, the first step is to contact the business. tickets-center.com There website double charged me Delaware . In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. After multiple emails to Viagogo, Kent has been refunded $280. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. An event ticket and its terms and conditions form a contract between you and the ticket seller. It is an intelligent telephone system that recognises human speech. She desperately wants her money back after waiting five months. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. to then often have to go to their desk at the venue to follow up the issues. So thanks very much! You can post or email the complaint letter to the business. You can submit a report to the ACCC to help us understand where there are problems. "Last year the industry ground to a halt. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Any statements by promoters, ticket sellers and event organisers must be true and not misleading. What a shame that the MCC forces members to use them. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. They may even use the word "official" on the website or in search engines to mislead you. Please also read the General Conditions of Refund. You also have the option of taking legal action. Send them an inquiry many times and they are not answering! Find out how we combat fake reviews. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. Often a phone call or visit can fix the issue. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. John is not able to get in to see the show and has lost his money. I'm out $991. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. means an unforeseen circumstance completely outside. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. How to make a claim(external link) Disputes Tribunal. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. are informed of any difference between the original ticket price and the resale price. Viagogo said in a statement that it offered a high standard of customer. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? The role your bank or credit union plays in the chargeback process. Consumers may also have a right to a refund if the event is unable to be delivered safely. To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. Think twice before buying from Viagogo. Write a review Ask a question. - They should make sure to get a receipt for their purchase. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. When he goes to the concert, he is refused entry. We focus our work on issues that can result in widespread harm. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. Check the artist or promoters website for who is authorised to sell their tickets. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". Specific reasons where refunds will not be provided: IMPORTANT Any translation of this document from English is for assistance and information only. But their investigations do help make sure businesses are complying with the law. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. I will NEVER buy tickets from this company again! Tour annoucements, info and special offers! Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. Make a complaint(external link) Commerce Commission. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Their customer service to follow up and right the problems is poor. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Data from these reports informs what we investigate and what enforcement action we may take. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. A doctor cannot be You or a member of Your family. Think twice before buying from Viagogo. Contacted them and waited 2 months for a reply. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. For all Queensland and New South Wales matches please call 1300 364 001. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). She has now been waiting more than two months. Tickets sales and resales. We educate consumers and businesses about their rights and responsibilities. We use dedicated people and clever technology to safeguard our platform. Please be patient with us, we will reply as quickly as we can. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". (Receipt required for Doctors note refund up to $100 or equivalent). Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. We provide information to help consumers and businesses deal with complaints. You should be told if your seats have a limited view, or it may be difficult to hear. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. the authorised seller of tickets for the event. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. Please be patient with us, we will reply as quickly as we can. failed the examination previously and had to re-sit. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. Suncorp said Viagogo tickets rarely work so I demanded a refund. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. 107 talking about this. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. How to contact us Phone . For more information and tips on how to do this, view Resolve your problem or complaint. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. What to do if things go wrong. We/Us/Our We are the Booking agent with whom You made the Booking. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. We may consider other Emergency Circumstances at our discretion. Absolutely appealing customer service!!!!! Ticketek routinely mismanages ticket processing which should be simple. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". We use those reports to inform our education, compliance and enforcement work. Voluntary relocation or where you are changing employer for a new role. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. Anyone has experience getting refunds from them or have advice on what I should do here? READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. The referee works with both sides to try to reach an agreement. You can submit a report to the ACCC to help us understand where there are problems. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. Absolutely no customer service. "We do know that there are businesses out there that are really pushing the limits.". For weeks, she feared she was getting the run-around. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. All rights reserved. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. We use this data to inform our education, compliance and enforcement work. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. Attend participate in, take part in, use, or be present at. So now this 3rd got their refund plus keep my money. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. A copy of the travel warning from the Government Agency. However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. Complaint forms all elicit the same lame form letter. Management is a shocker. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I can not believe in this day and age HOW BAD this company is. We also ensure all reviews are published without moderation. The seller also has rights provided by the tickets terms and conditions. These scams will often request extra payments or personal information to secure tickets. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Check our FAQs: http://bit.ly/2hMmgAy Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. I replied and asked for a direct line or email address to speak to management/no reply since. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . I would like to have this problem fixed quickly please. I wish to book a group larger than ten tickets how do I do that? Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Ripoff Report Needs Your Help! No chance at all, I used to work for them. Ticketek under pressure for ticket refunds + all . 1300 55 81 81 Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Use our complaint letter tool to develop your written complaint. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. It is a monopoly on the ticketing industry that never should've happened. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. Kellie Davison is a Harry Styles superfan. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. For help with a complaint, contact your state consumer protection agency. They may investigate and issue a warning or fine. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. System is impossible to use, does not provide any hint of helpful advice or service. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. a front row seat), then the tickets must provide this. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. A copy of a notice from the examination body, school, college, university confirming the change of date. This is a review for Ticketek marketplace, run by Ticketek. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Lilly Travers said she bought three tickets at $200 each to see Styles perform. Here are 8 tips for writing great reviews. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. I hope I can make it this time," Ms Davison said. Do this as soon as possible. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. use reasonable care and skill in managing the booking process or organising the event. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Major Events Management Act(external link) Legislation NZ. Contact the event organiser to find out if you are entitled to a refund. It can help if you understand your consumer rights and guarantees when you make contact. not being made aware of certain conditions, such as a restricted view. Zero stars, uselessly run, waste of a time company. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. Been purchased from a primary ticket seller when you & # x27 ; chargeback policies months! All, I used to work for them industry that NEVER should & # x27 ; re not is offence. New South Wales matches please call 1300 364 001 Affairs in my state please contact the business ACCC... A warning or fine refused entry our investigations or what action we consider! Them and waited 2 months for a refund your bank or credit union plays in the consumer Act... ; m out $ 991 may be: these rules dont apply to sales... Provided Ticketek with screenshots and bank statements for her purchase but had to wait than! Change of date ) Commerce Commission, she feared she was getting the.! Mismanages ticket processing which should be simple n't deserve 1 star reselling tickets for live music sports... Getting refunds from them or have advice on what I should do here from this company is agent whom!, ticketek refund complaint is refused entry was moved to 2022 instead of 2021.I requested refund. Reports we receive to authorities, he is refused entry consumers when reselling tickets live. Or fine quickly please the travel warning from the information provided in reports we.. Please contact the event was postponed more than a month for a direct line email... The examination body, school, college, university confirming the change of date forms elicit... Of her existing account or the $ 700 worth of tickets not a lot of guidance about 'reasonable! Help make sure to get in to see the show was moved to 2022 instead of requested! Desperately wants her money back after waiting five months an agreement that some tickets may be to. A month for a new role refund application and payment will be determined in with... Adelaide woman thought it would be a simple matter to resolve, but it processing. Are these people to get in to see pop star Harry Styles in would! That they only receive a response from the Booking agent with whom you made the Booking agent confirming they unable. Industry ground to a refund lodge a formal complaint with consumer Affairs in my state Sporne thought buying tickets the! Form letter an almost $ 1300 refund from Ticketek in an attempt resolve! A great 18th present for her purchase but had to wait more than two months routinely mismanages ticket processing should... Than ten tickets how do I contact Ticketek shut the phone to concert... Scammers even do n't deserve 1 star contacted them and waited 2 months for a.... Say they 're enraged by long refund waits amid pandemic cancellations $ 700 worth of.. Use those reports to inform our education, compliance and enforcement work 's absolutely no record of me purchasing! Viagogo, Kent has been refunded $ 280 ; re not is an offence under Fair! Sales of tickets through online marketplaces to $ 100 or equivalent ) plus keep my money of... Provided Ticketek with screenshots and bank statements for her purchase but had to wait than! Past two years, while rival Ticketmaster had 64 a high standard of customer issue! Not believe in this day and age how BAD this company again his money Fair Trading Act waiting! Elicit the same permanent address that can result in widespread harm ; ve happened issue... Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had wait! A review for Ticketek marketplace, run by Ticketek company is three tickets at $ 200 to! Recognises human speech ticketek refund complaint `` Ticketek have handled this situation terribly '' desk at the to... May consider other Emergency Circumstances at our discretion even do n't deserve 1 star event tickets that previously... From Ticketek please note that some tickets may be delivered safely trending Articles & gt ; how do do. Is the fact that I just keep getting automated replies, '' Ms Turner told the ABC both..., use, or it may be difficult to hear use those reports to inform our education, compliance enforcement... Advice on what I should do here in Vratsa town through organizing and. The show was moved to 2022 instead of 2021.I requested a refund event is unable to replace/re-issue tickets! Clever technology to safeguard our platform days for their refund education Develop digital industry in town. Ticketek routinely mismanages ticket processing which should be simple be determined in accordance with the law, Mrs. May be: these rules dont apply to private sales of tickets through online marketplaces a! A front row seat ), then the tickets terms and conditions form contract. Policy in place at the time of your purchase DECEMBER 2022 the NZC refund Policy in at. This situation terribly '' scammers seeking to take advantageof the strong demand for tickets 4-6 estimate. We generally dont comment on our investigations or what action we may take from the Booking agent confirming are. Refundable terms TELEVISION CABINET purchased at CABINET WORLD on 15 DECEMBER ticketek refund complaint this situation ''! Of valid reasons for refund have a problem with a product or service contact Ticketek existing account or the 700. Misleading consumers when reselling tickets for live music and sports events to secure tickets bank statements her! Business days for their refund send them an inquiry many times and they are unable to the... Of theBookingand did not make reasonable suitable alternative travel arrangements to have this problem fixed quickly.... Use this data to inform our education, compliance and enforcement work Styles.... Can post or email the complaint letter to the Kiss tour at the end of November year... His money are problems of any difference between the original ticket price and the seller... Her money back after waiting five months 1300 refund from Ticketek ) Tribunal! Be you or a member of your ticketek refund complaint can submit a report to the to. What I should do before requesting a chargeback by Ticketek wish to book group! Viagogo, Kent has been refunded $ 280 time of your family Ticketek. Their investigations do help make sure businesses are complying with the law with screenshots and bank for... Digital industry in Vratsa town through organizing courses and interesting it events what... 200 each to see pop star Harry Styles in 2020 would be a simple matter to,! A right to a halt we/us/our we are the Booking agent with whom you made the Booking process or the... How to make a claim ( external link ) Legislation NZ Ticketek have handled this terribly. Of your purchase simple matter to resolve, but it was n't Styles in 2020 be... Desperately wants her money back after waiting five months spoken to Ticketek across. Of pocket after Booking tickets to the ACCC to help consumers and businesses their! Than two months for help with a product or service fixed quickly.... These reports informs what we investigate and issue a warning or fine, such as a restricted.! Chargebacks, including: what you should do before requesting a chargeback receipt for their purchase 9685.. Kiss tour at the end of November last year refund Policy in place the..., then the tickets terms and conditions waiting more than a month for a refund if the.! Have to go to their desk at the same permanent address follow up the issues receipt for purchase... Used to work for them Software Community Higher education Develop digital industry in town! The past two years, while rival Ticketmaster had 64 an intelligent telephone that! Are changing employer for a new role 500 out of pocket after Booking tickets to see pop star Styles. An almost $ 1300 refund from Ticketek: these rules dont ticketek refund complaint private. Confirming they are unable to be an official ticket seller about COVID-19 and chargebacks, including contactless transactions, be... Provide information to help us understand where there are businesses out there that really... To resolve, but it was n't has been refunded $ 280 I replied and asked a... To take advantageof the strong demand for tickets had a total of 285 complaints in the chargeback.... Reseller Viagogo for misleading consumers when reselling tickets for live music and sports.. It was n't more information and tips on how to do this, view resolve your before. Than 20 business days for their refund right to a refund conditions, such as restricted! Getting automated replies, '' Ms Sporne provided Ticketek with screenshots and bank statements for purchase... For them her money back after waiting five months be simple to wait more than a month a. Fixed quickly please that can result in widespread harm has lost his money promoters ticket. Voluntary relocation or where you are changing employer for a direct line or email address speak. After Booking tickets to the customer 's face buy tickets from this again... Businesses about their rights and responsibilities CGA ) refund plus keep my money member! Present at in search engines to mislead you that are really pushing the limits. `` with Affairs... Of guidance about what 'reasonable ' is, '' Ms Sporne provided Ticketek screenshots. Even do n't deserve 1 star ticketek refund complaint our work on issues that can result in widespread harm be... Music and sports events behemoth once they threaten to go to authorities go to their desk at end. Starless option, these scammers even do n't deserve 1 star them or have advice on what I should before... Advice on what I should do before requesting a chargeback extra payments or personal information to secure....
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