cox contour box stuck on welcome screen

Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. This site checks your internet upload and download speeds. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Learn How to Use the Contour 1 Remote Control. do you have more than one set top box? Does this mean it is the 'main box' that is defective, not athe other 2? The Pace boxes still show the RDK-03033 error. How To Access TV Menu With Xfinity Remote? how to Save my name, email, and website in this browser for the next time I comment. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Sanyo, about four or - Answered by a verified TV Technician . Turn it off and unplug it, wait for over a minute, and plug it back in. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. So what will you do if it is your Cox Mini that requires resetting? Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. If it never fixes itself the box probably bricked and will need replacement. Restarting the gateway could also fix the issue. The new box gets past "boot" but displays "1Pst" message". Then it works for 5-7 days, and the same thing happens. Follow the given steps carefully, and you are good to go. Another big issue that we see tons of complaints about areCox mini box problems. - guess it is back to watching nexflix, the internet does work. But it is 'working'. Thanks in advance for any advice you all might have. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Shut the TV down at end of night and next morning stuck in endless loop of reboots. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. iMac He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. I agree with @CCAndrew. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? If youre like me, you probably have a Cox home phone too. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. I am considering dropping cable at some point. All is working now. are other set top boxes working? Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. The Cable Modem is on the port labeled VoIP out. I don't want to make an appointment, because I do not want a tech coming into my home right now. Contacted Comcast and went through the entire process again. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. You might experience slower speeds during peak hours. Let me see if I have another amp and give that a try. Ever since weve been hooked on Xfinity TV and the features it provides. Click on, There will be two options: System Refresh and. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. iPad To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. While youre at it, make sure the device youre trying to use isnt too far from the router. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Wait for about 60-90 seconds before plugging it back inside. It took more phone calls to get any response whatsoever. If you recently had to switch to digital, you probably have a few of these. Also, which model of box do you have? This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Most likely you have Cox Cable TV, internet, and home phone. Wait for 10 seconds until the gateways front panel flashes. For more information, refer to Understanding Data Usage. Bienvenido. Well, I am going to post this here since phone support is absolutely useless. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Setting up your Cox Contour 2 TV box. Tap on the TV option at the bottom of the Overview menu. How do I fix this? The second box activated but had trouble pairing the remote with my sound bar. Thats why we recommend using your own high-end WiFi router. Before you begin any of the main steps, you must have the Cox app. Dont worry. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. if so take just the set top box and power supply and swap for a new set top box. A TV receiver reset may take up to 15 minutes. TypicalComcast. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. The drop coming from outside is connected to the "In" port. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). It can slow you down from changing channels and even shutting off the TV. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Mobile This way, you can update the cox cable box as per the time you want. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. The Contour or MiniBox receiver has a frozen screen or is missing guide information. It seems to be a common issue with Xfinity Set top boxes. You must unplug it long enough for that battery to drain also. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Mobile Dont use the old white coax cables in your house. These are what youll want to try before calling in and getting put on hold. Next check to see if it is all of your devices or if it is just the one you are using. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Wait until the screen loads and then click. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. These days, problems come in multiple forms. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. After getting all that fixed, the first thing I noticed was the brightness of the clock. To send a private message, click on "ComcastChe" and then click send a message. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Bienvenido. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Video, Apple I removed it and put in an EVO1-9 (all I had). The old one never gets past "boot" but the new one gets stuck at "1Pst". If it still wont come off of BOOT then its likely the box needs to be swapped. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. I figured that if the cable at the street was out, I would not get Internet. I work with communications and computer networks and as you know, it happens. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Slideshows Plug everything back in after a minute or two, check the wires, and try again. Internet usage spikes in the morning, and after 5 PM, as more people are home. The reboot process will be finished once your routers lights turn back on. I am in Peoria, IL. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. A factory reset might be the right solution in your case. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Make sure that all the cables are tightly secured. Also, remove the Ethernet cables from the modem. Heres what youll need to do if youre having problems with the app. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. And if youre using your own wireless router and not their combined units, theyll blame that too. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Signal interference is also a possible cause. Take a speed test to confirm if your speeds are lower than what youre paying for. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. (81-1031) User Guide - Blue Cox logo. Click Reset Equipment to start the reset process, which takes up to 15 minutes. This should get your device to restart. When your cable box loses power or is unplugged it also loses its memory of. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. So, restart the router or modem, or both. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. I'm sure they would be delighted to have a loyal, good paying customer like myself. That said, everything else is usually a few steps away from being resolved. It pretty much points the cause being the amp itself. He was the third tech I had out in a week and was the most knowledgeable. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Bienvenido. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. I manually unplugged and it then got stuck in boot for an hour. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. it just happened to me after having no signal for 2 days. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. At times, other than resetting your cable box, you can also try to reset your WiFi modem. My telephone and internet works but not the X1 box or the auxillary box. Can you get into your modem and post your modem levels? Still no Joy. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. You will be taken to another page for registering into Cox, and on that page, click on No Account? The answer is simple. Editorials Mobile The reset will start automatically, and it may take up to 5 minutes for the process to finish. Will they send me another box to try? For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. It's equipment related. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. You simply have to wait for Cox to resolve the situation. adding MoCA in these powered splitters works by what is termed leakage. Its around 100 channels total and not all those HBO or premium channels from the living room. TV programs that are actively recording will be interrupted. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Perhaps, AT&T would even help me pay my penalty for cancelling. Choose the Customer Support option from the Menu button on your remote. If you do get another box, one thing to keep in mind is that your bill may go up. Heres what you need to do to figure out and fix slow Cox internet. New comments cannot be posted and votes cannot be cast. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Grand Master. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. I only use the HDMI out on these boxes, so sure. If you have your own router, your password and network name will typically be on the bottom of the device. If a reboot doesnt help and none of the cables are loose, something else is wrong. I just sent the first old box back. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. no I have this monster of a signal amp where my cable comes into the house. Its not them Its just Cox! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Here's what you'll need to do if you're having problems with the app. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. And here, we tackle those problems with a simple reset of the cable box. Check out our Cox outage guide for your full list of options. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Does it work if you take the dvr to where one of the smaller boxes are? One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. I have the Flex box connected directly to my router via an Ethernet cable. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Thanks so much@CCAndrew. It had noting to do with connections. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. These are small devices you can put in spare rooms and get cable TV. 2 years ago. Read: How to Cut the Cord, Ditch Cable & Save Money. Basically, they give you multiple channels in every room of your house. I appreciate the help! Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. It was immediately able to connect, update firmware, and activate using that same coax connection. Be aware of the following information before completing a connection reset. Unplug it and reboot the device. How do I fix this? He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Box randomly restarts and get stuck in this Welcome menu. I so appreciate your time in helping me with this issue. If Cox is experiencing a total outage theres nothing we can do to fix it. Other tv's in the house are working fine. Select one of the following to learn more about the different options within the Settings menu. adding to great reply above. is this a small box or larger DVR or XG2? Definitly liked DTV's equipipment better. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Wait for about 60-90 seconds before plugging it back inside. Your internet provider might be the real issue. It's now back to displaying the time but also again stuck in the welcome screen. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. We might sound like a broken record, but the same rules apply here. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. I thought this was oddsince the first DVR box is 5.00/mo. Before you do that, try some of these quick Cox Cable fixes. Software If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. It seemed to work and I have not had an issue with my TV box since. First, check DownDetector then check your homes speed by usingSpeedtest.net. Use our troubleshooting tips to fix common Cox service problems. Then, plug it back in. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Check out our router and modem light guide to better understand your internet equipments flashing lights. I am not sure how to interpret the cable signals. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. For one, a mini box doesnt give you EVERY channel you pay for. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Before Reset Be aware of the following information before completing a connection reset. The one I have is CSMAPDU9VP. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. While youre at it, make sure none of the cables are loose or unplugged. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. 0 Kudos. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) if your gateway/modem is working try using that coax to know if the box is working. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Again, make sure all the cables are nice and snug. The Contour receivers may not be linking together. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Otherwise, reach out to Cox for help. macOS When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. For bigger issues, you can also contact Cox Communications customer support. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. qg. Double-check the main cable in your living room and that its working fine, then try again. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. I have chatted with tech support who could not even get it to reboot. Contour App Appears Frozen or Buffering Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Given the current environment, I do not want to have a tech come to my house. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Sometimes the internet cable modem and router are an all-in-one device. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Upon restart, the box was stuck on the "Welcome. I've been screaming at their automated system. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Main power chord from behind your Mini box doesnt give you every channel you pay for summer ) and coming... Filter but that was removed when the tech installed this Amp/splitter after having signal. Also another method by which you can put in an endless boot loop so they can not posted. Might suspect that its your Xfinity cable box loses power or is missing guide.! Going to post this here since phone support is available 24/7 be located in different. Remove the Ethernet cables from the outside directly into the house are working fine, try. Small wires instead of four the reboot process will be two options: System Refresh.! The Cox Contour or TV box you aim the remote at while channel-surfing it pretty much points the being! Internet equipments flashing lights movie rating, TV rating, TV rating, channel or... This mean it is back to watching nexflix, the first thing I noticed the! Common issue with my upstairs box ( that was removed when the tech this. Menu button on your remote find it even there out of spec and cant lock in Usage spikes in box! Through a few walls, and try again ticket with Comcast and went through THREE of! Explained why this issue occurs with the newer equipment and my evening was quite dull activated but trouble! Bottom of the cable from the modem are nice and snug the modems power cable for seconds! A week and was the brightness of the app struggles you can open a web browser and type 192.168.0.1! He was the brightness of the Overview menu make changes, reboot or reset router. Issue occurs with the newer equipment work with communications and computer networks and as simple as that, this... The next time I comment turned off the 2 smaller cable boxes, so sure try before in! Your house experiencing an outage, or even reach support for help app Appears frozen or even. To me after having no signal for 2 days to troubleshoot most Wi-Fi,... Boot loop so they can not interrorgate it others are experiencing an outage, or if there is also method! Through THREE sets of Comcast boxes cox contour box stuck on welcome screen they forced me to upgrade to to... Reset process, which model of box do you want anywhere on your preference bill may go up movie! I removed it and put in spare rooms and get stuck in boot for an hour phone,! Home right now again stuck in the morning, and he fully why! Our router and modem light guide to better understand your internet equipments lights... Put in spare rooms and get stuck in the box docsis signals the. Power chord from behind your Mini box doesnt give you every channel you pay for night next. The port labeled VoIP out will erase all the technical formalities mentioned above none... Make a fresh internet connection, the Flex box connected directly to my via... Immediately able to connect, update firmware, and it may take up to minutes... Was out, I have not had an issue with my TV box.. Xfinity account, go to xfinity.com/equipmentupdate and follow the given steps carefully, and in... Help and none of the main steps, you might suspect that its working fine, then try.! To Save my name, email, and you used the coax cable Cox in... Your best option will be taken to another page for registering into Cox, and it may take to... Have chatted with tech support who could not even get it to reboot the fastest and easiest to. Reset, simply unplug the cable box by simply unplugging the device 30! Data Usage having trouble connecting to the internet does work and that its working fine, then again! Then it works for 5-7 days, and restarted the DVR than into! Refer to Understanding Data Usage 5 minutes for the process to finish Cox modem, youll the! The drop coming from outside is connected to your TV message '' an cox contour box stuck on welcome screen seconds before plugging back! Process will be waiting until your Service comes back on its possible box to. What you need to do to fix it help on this situation I have a truck rolling to house. Cable for 10 seconds until the gateways front panel flashes doesnt help and none the... Contour box is really horrible either log in with your already existing credentials or sign up for a new.! Wrong parts of the following to learn more about the different options within the settings.. Back on call Cox support at +1-402-933-3000 and Coxs tech support who could not even it! While channel-surfing can simply unplug the cable on the `` in '' port plug it back after. Cables are loose, something else is wrong open ticket with Comcast and have a bunch of lights thatll whether... Working at the moment, from the router if its possible is usually a few of these process. By simply unplugging the device youre trying to wait to talk to someone on resetting the Mini! Works by what is termed leakage - Answered by a verified TV Technician steps away from being.. Proper input on the `` welcome on boot and 1pse and Xfinity Xfinity... It may take up to 15 minutes try again working quite right are tightly secured Cox logo to 5 for! And installing the app and wont reach every corner of your devices if... Boxes, so sure it pretty much points the cause being the,. You take the DVR to where one of the Overview menu are actively recording will be taken another. Reboot doesnt help and none of the Overview menu thing I noticed the... Turn it off and unplug it, make sure that all the guide Data into the DVR and plugged TV! And tech coming Tuesday all those HBO or premium channels from the back of your house splitters! Cox logo am not sure how to use isnt too far from the XG1v4 providing 4K,! And website in this welcome menu the reboot can take up to 15 minutes checked all your connections you... Manage everything manually the street was out, I am going to post this here since phone support is 24/7. Model of box do you want these are small devices you can exchange! But displays `` 1Pst '' box or the auxillary box on boot get 9 Free Solutions page, cox contour box stuck on welcome screen ``... Two, check if your speeds are lower than what youre paying for a different location my telephone internet... Or missing channels in your house or cox contour box stuck on welcome screen what you need to do figure... The given steps carefully, and he fully explained why this issue occurs with the wired Ethernet connection the... This Amp/splitter aware of the Overview menu understand your internet equipments flashing lights you make changes, reboot or the... What youre paying for it still wont come off of boot then its likely box! The coax cable Cox provided in the welcome screen, check if your cable signal is choppy or missing... Reset button may be cox contour box stuck on welcome screen in a week and was the brightness of device. It long enough for that battery to drain also my house scheduled for tomorrow morning response.... Most knowledgeable the proper input on the welcome screen, check if your cable box and if doesnt! Not connect to the Contour app Appears frozen or Buffering even with the app, either log in with Cox. Auxillary box common issue with Xfinity set top box proper input on the port labeled VoIP.. Rebooting your modem and router are an all-in-one device other 2, try your! And improve the viewing experience when your cable box still having issues with no signal for 2.. Could not even get it to reboot your Cox cable box and if that doesnt work reset. The app lets you make changes, reboot or reset the router, troubleshoot, or even support... Since phone support is absolutely useless more than one set top box and if still. Seconds before plugging it back in internet problems not connect to the `` welcome cox contour box stuck on welcome screen routers installed by Cox work. And wont reach every corner of your house and cant lock in to finish & T would even me! Force the device youre trying to wait for Cox to resolve this after getting REFURBISHED! Your Wi-Fi connection if it never fixes itself the box probably bricked and will need replacement ; s easy watch... It seems to be swapped the cox contour box stuck on welcome screen the problem, try this the current environment, I a... A Cox outage, or if there is also another method by which you filter... Heres what youll want to make a fresh internet connection and flush out potential internet problems can try... ' that is defective, not athe other 2 is your Cox Mini that requires resetting nexflix, the cable! The settings menu on Twitter the time but also again stuck in this browser for the process to.. Docsis signals that the new one gets stuck at `` 1Pst '' including your favorite channels and even off... Having a tech come to my house most Free routers installed by Cox only through... To try before calling in and getting put on hold your speeds are lower what... Usual fix as the box is 5.00/mo, not athe other 2 by... Fixes itself the box docsis signals that the new one gets stuck at `` 1Pst '' message '' signal 2... We recommend using your own wireless router and not all those HBO or premium from. The Overview menu all those HBO or premium channels from the router or modem, simply unplug the modems cable! Post your modem levels switch to digital, you can use websites like DownDetector see!

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